Shipping & Returns
DiatomaceousEarth.com makes every effort to ensure a fast delivery of your products. Generally if an order is placed before 3 p.m. MST, we will ship it out that same day. All other shipments leave our warehouse within 24 hours (excluding non-business days) from the date of purchase. Your order will be sent via UPS and delivery times vary from 3-5 business days depending on your location. Please refer to the map on the left for more detailed shipping estimates. Our shipping process also allows you to track your order. Estimated delivery times are listed below.
- West Coast locations usually take 2-3 business days
- Midwest locations usually take 3-4 business days
- East Coast locations usually take 4-5 business days
No Worries Return Policy
Diatomaceousearth.com offers a simple, no worries return policy. As long as the product is unopened, you can return it to us within 30 days of the purchase date, and you will be refunded the full price of the product. No worries.
If you have any questions, please email Diatomaceousearth.com customer service at firstname.lastname@example.org. Our customer service hours are Monday–Friday from 8 a.m.– 5 p.m. MST. You also can chat on DiatomaceousEarth.com with our friendly customer service team if you prefer. Either way, we will respond to you promptly and answer all of your questions.
Steps for Returning Merchandise
When returning your unused, unopened merchandise, simply use these easy-to-follow steps:
- Email email@example.com to get a return authorization number.
- Print a copy of your original email invoice.
- Once you've completed this, then simply mail the return product to:
3467 East 480 North
Lewisville ID 83431
When to Expect Your Refund
You might be wondering when to expect your refund. The process takes approximately two weeks once you've put the product in the mail. This time is an estimate, and it may actually arrive sooner than expected. The refund can be broken down into the following time periods:
- The transit time for the package to arrive (5-8 business days)
- The time to process the return once we've received it (1-3 business days)
- And the time it takes your bank to process our refund request (1-2 business days)