Shipping & Returns
DiatomaceousEarth.com makes every effort to ensure a fast delivery of your products. Generally if an order is placed before 12 p.m. MST, we will ship it out the same day. All other shipments leave our warehouse within 24 hours (excluding non-business days) from the date of purchase. Your order will be sent via FedEx and delivery times vary from 3-7 business days depending on your location. Please refer to the map on the left for more detailed shipping estimates. Our shipping process also allows you to track your order. Estimated delivery times are listed below.
- West Coast locations usually take 3-5 business days
- Midwest locations usually take 3-5 business days
- East Coast locations usually take 4-7 business days
Return Policy
Due to the pandemic we find ourselves in, and as this is a food-grade product, we cannot accept returns at this time. We do offer a 30-day satisfaction guarantee on all of our products!
If you have any questions, please email Diatomaceousearth.com customer service at info@diatomaceousearth.com. Our customer service hours are Monday–Friday from 8 a.m.– 5 p.m. MST. We will respond to you promptly and answer all of your questions.
Returning Merchandise
Due to the covid-19 pandemic, and as this is a food-grade product, we currently cannot accept returns. We do offer a 30-day satisfaction guarantee on all of our products!
When to Expect Your Refund
You might be wondering when to expect your refund. The process takes approximately 5 business days. This time is an estimate, and it may actually arrive sooner than expected. The refund can be broken down into the following time periods:
- The time to process the return once we've received it (1-3 business days)
- And the time it takes your bank to process our refund request (1-2 business days)